Outstanding customer experiences
When we say we put care into everything we do, we mean it. Meet our CARE function – Customer Advocacy, Relationships, and Engagement. We blend passion and commitment to achieve our mission of becoming the expert design and marketing partner to small businesses globally. No problem is too small when it comes to customer experiences; we use our know-how to act as consultants, advocates, and friends for our customers, guiding them along every step of the marketing and design process.
Our team includes over 2,000 passionate and customer-obsessed people from around the globe.
We support 2.5M via phone, 2.2M via live chat, and 700K via email.
You’ll find us in Montego Bay, Tunis, Berlin, Venlo, Manila, and across the world with remote teams supporting our operations.
Even with our team spread across the globe, with five CARE locations and remote-first team members spanning over 10 countries, we still feel a strong sense of connection. We meet our local and international market needs by collaborating worldwide to put customer business expectations at the heart of everything we do.
Opened in 2003, Montego Bay, Jamaica, is the home to North America’s CARE Contact Center Operations. We are fueled by the CARE vision and tap into our superpowers and experiences to deliver targeted support to our customers in North America, while also giving back to our communities.
Opened in 2010, the Berlin, Germany, CARE Center provides customer service for the German, Dutch, Portuguese, and Nordic Vista markets. Berlin is an ideal location to scale a multilingual contact and design center to support these markets.
Opened in 2016, Manila, Philippines, is the home of Vista’s CARE Design Operations and Contact Center Operations teams in Asia. CARE Manila supports the Global English queues, primarily in North America, Central America, the United Kingdom, Australia, and New Zealand, with additional support for international markets, including the Spanish and German markets.
Opened in 2009, Tunis, Tunisia, CARE Center supports Europe’s biggest markets, namely the French, English, Italian, Spanish, and German markets. Our team of consultants and customer allies collaborate to ensure our guarantee of timely, efficient resolutions. Complying with Vista’s vision, our CARE teams collaborate with various departments to act as consultants and customer allies.
Opened in 2013, the Venlo, Netherlands, CARE Center provides customer service for the Dutch and Belgian markets. By being on-site with the production for the European market, CARE in Manufacturing is working closely with the plant to link our customer service and print production.
We’ve got small businesses covered by advocating for them around the clock, preventing fraud and mistakes, and managing their marketing and design experiences. With diverse teams, backgrounds, and communities, our different teams work together to deliver outstanding CARE.
The Voice of the Customer team’s mission is to provide a stronger customer experience, give our customers more reasons to choose us over our competitors and advocate for Vista. We diagnose the gap between customer expectations and their actual experience to improve and identify growth opportunities.
The Global CARE Fraud Management Team’s mission is to reduce the likelihood of fraud against Vista and its customers by creating tools and processes that proactively identify and stop fraud before and as it occurs.
The mission of the CARE Problem Management team is to reduce and prevent problems affecting the customer experience through investigation and communication between CARE, engineering, and products.
The CARE Design team reviews, edits, and creates customer designs to ensure they meet design standards and customer business expectations.
The mission of the Quality team is to maintain a high level of customer satisfaction and provide a more proactive approach to continuous process improvement by developing innovative solutions towards achieving Operational Excellence.
The Operations team’s role is to ensure the smooth functioning of operations, manage resources efficiently, and optimize processes to deliver exceptional customer service experiences.
Workforce Management is a planning and accountability framework that enables the organization to achieve strategic objectives in a timely and cost-effective manner while ensuring equilibrium between Customer needs, Business needs, and Employee engagement.
The CARE Support & Solutions team is made up of data-driven and customer-centric experts in the specialized areas of Global Escalation, Customer Remediation, and Social Media. The mission of this team is to create and align various processes, workflows, and tools.
The Customer Advocacy Group’s mission is to proactively improve customer experience by fixing their orders, advocating their concerns, and focusing relentlessly on their needs.
– CARE Team Member
– CARE Team Member
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We’re a global company, so our benefits vary based on where you are. But no matter what, we empower you to live a life you love.
We love that you’ll work here but we don’t want you working forever.
We give you down time, adventure time, or anything-in-between time.
Happy and healthy go hand-in-hand, and we’re here for that.
We love when Vistafamilies expand, so spend time with your growing family.
From access to new technology to education benefits, learn forever here.
Enjoy a variety of benefits to help you foster harmony and wellbeing.
To be a great partner to small businesses, we have to be great partners to the people we work with. That idea permeates every aspect of what we do at Vista. We offer a deep sense of collaboration, support, and community, all driven by a belief that bringing diverse perspectives together helps us all unleash our full potential. We’re proud to provide a place your career can call home, from wherever you are.Learn more about DE&I at Vista